![]() ![]() Effective time management skills and ability to prioritize work time to ensure productivity and department standards.Action oriented, self-disciplined and organized. ![]() You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. Virtual D2TS - It is a ‘Work from Home’ model for India CS. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. ![]()
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